The Little Tree Company Ltd of 15 Howe Street, Derby, DE22 3ES sets out the following terms and conditions for all businesses, organisations and individuals wishing to use the products and services of thelittletreecompany.com:- 1. Returns Policy: We take pride in our products and hope that they are well received - if this is not the case simply return the item in its original condition within 14 days, let us know what the problem is and we'll rectify it or give you a full refund.  If however your plants have been signed for as “received in good condition” we will be unable to refund or replace goods reported to have been damaged in transit. 2. Delivery: The following post codes cannot be included in our standard P&P charges- AB31, 33-38, 44, 45, 51-56, FK18-FK21, G84, IV1-28, 30-32, 36, 51, 52, KA27-28, KW1-14, PA20-38, PH19-26, 30-41, 43, 44, 49, 50,TR21-25, HS1-HS9, IV40-49, 53-56, 63, KW15-KW17, PA41-49, 60-78, PH42, ZE1-ZE3) If you require delivery to any of the above postcode areas please contact us for charges in these areas.  3. Disclaimer: The Little Tree Company Ltd, its affiliates, staff and management take no responsibility for any losses caused through the use of our products whatsoever. All health implications of using our products are the responsibility of the user. We make no claim to the properties of our plants or uses of plants sold. Our plants are sold as novelty items and no claim is made to the success of their growth or produce to be yielded once dispatched to the customer. We take no responsibility for taxes or duty to be paid on the produce created from our products. It is the customer’s responsibility to adhere to all tax, duty and packaging obligations commensurate to producing from our products.   4: Copyright: All copy and images on www.thelittletreecompany.com are the property of The Little Tree Company Ltd and may not be copied or redistributed without the explicit consent of The Little Tree Company Ltd. PRIVACY POLICY The Little Tree Company Ltd is committed to Protecting your Privacy and we therefore ask that you please read our Privacy Policy before providing us with any Personal Information. 1. Our Use of Your Personal Information The Little Tree Company Ltd has its registered office at 15 Howe Street, Derby, DE22 3ES. The Little Tree Company Ltd, its carriers (this will usually be the sending and receiving depots that provide our courier services) and such other organisations which assist us in providing distribution and associated services to you will use information which you provide to us on this website ('Personal Information') to provide and enhance our services to you. For more information on the individual depots which are involved with the provision of services to you, please contact the marketing department at [email protected]. Please see our standard Conditions of Carriage for full details of our Data Protection obligations. 2. When might we Disclose your Personal Information to Others? Please be assured that except for the reasons listed below, we will not disclose your Personal Information to others. We may disclose your Personal Information to others in the following circumstances and/or purposes: Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements; For credit reference purposes; To prevent and/or detect crime; Where we believe that you may be interested in the services offered by other organisations; when we use third parties or subcontractors to provide products and services to you. If you would like details about these companies, please contact the marketing department at [email protected]. 3. When might we Transfer your Personal Information Abroad? We may sometimes need to transfer your Personal Information abroad such as when using subcontractors or other essential service providers abroad. 4. Obtaining Further Details If you would like further details of who we share your Personal Information with and for what purposes, please contact the marketing department at [email protected]. 5. Monitoring:-  Please note that if you communicate with us electronically, including by [e-mail], [telephone] or [fax], this communication may be [randomly] monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer service standards, detection and/or prevention of crime and to ensure that The Little Tree Company’s employees comply with legal obligations, policies and procedures [(including our customer relations practices)]. 6. Hyperlinks We may provide hyperlinks from this web site ('the Site') to web sites of other organisations including websites of associated companies. Please note that this Privacy Policy applies only to this Site and that The Little Tree Company Ltd will not be liable for the contents of linked web sites or any transactions carried out with organisations operating those web sites. 7. What are Cookies and why do we use them? A Cookie is a piece of text which attaches to your hard drive and from which it can store and sometimes track information on how you use a web site. The Little Tree Company uses Cookies because we can use the data gathered to improve the quality of the Site and our services to you. For example, we might use Cookie data to gauge the number of people who make use of our Site and usage patterns. 8. External Information Sources We may on occasion obtain Personal Information from external sources such as [Direct Marketing Agencies.]. We may use this information for the purposes of notifying of new services and price changes etc. 9. Requests for Access to Personal Information We are happy to provide you with details of the Personal Information which we process about you. To protect our customers' personal information, we follow a strict storage and disclosure procedure, which means that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee of £10 in relation to any requests for access to personal information. Please direct any such request to the marketing department at [email protected]. 10. Information Updates:-  Please help us to keep your Personal Information current and accurate by contacting us at [email protected]. 11. Security As you may be aware; no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site (including the e-mail facilities) is at your own risk.

 

Copyright © 2010 The Little Tree Company